Shop Policies

Shipping Information

Free shipping on purchases over $100 to Australia, USA, Canada, UK, New Zealand, Japan, China. Flat rate $25 on purchases under $100. This will automatically be applied at checkout.

$75 Flat Rate on orders over $100 to the rest of the world and $40 flat rate on purchases under $100.

Turnaround: All orders are shipped through DHL, UPS, or Australia Post within 2 business days of payment being approved and we will provide you with a tracking number once your item has been shipped.
 

Customs and Taxes: Customers are responsible for any import, duties, or custom taxes that may apply in their country. Please note that we are not responsible for delays due to customs.

Return Policy 

All sales are final.

 

General Information

Product Sizing: All our items are handmade which means there can be small variations in size. Sizing variations of up to 1 inch (2.5cm) are considered standard.
Carpet and Kilim measurements do not include the fringe. 

Photographing​: We photograph our items in natural light and ensure that we capture the true colours as closely as possible. We do not use any filters on our photos. Different computer/phone monitors and screens may cause slight colour differences.

Currency: All prices displayed are in USD