Our shop policies


Shipping Information

Turnaround

All orders are shipped within 48 hours of payment being approved, Monday - Friday.
Carriers
We use the following carriers to deliver our orders:
DHL
UPS
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. 
Shipping Rates
We offer FREE SHIPPING on all orders over $100 USD, worldwide.
For orders under $100 USD we charge a flat rate of $20 USD.

Customs and Taxes
Customers are responsible for any import, duties, or custom taxes that may apply. Please note that we are not responsible for delays due to customs.

Return Policy 

Each item is hand selected from various countries around the world and therefore all sales are final.

Our vintage kilims, kilim cushions and rugs are all handmade using 100% wool. Due to the age and handmade nature of these items, minor signs of discolouration, fading, wear, or slightly unsymmetrical lines may be present. These are not considered flaws, rather, they add to the character and authenticity of each piece. We hope that our pieces bring you joy and add character and charm to your home.

Please note that we photograph our items in natural light and ensure that we capture the true colours as closely as possible. However, different computer/phone monitors and screens may cause slight colour differences.

 General Information

Product Sizing
All our items are handmade which means there can be small variations in size. Sizing variations of up to 1 inch (2.5cm) are considered standard.
​Carpet and Kilim measurements do not include the fringe. 

Currency
Please note that all prices displayed are in US dollars.